Warranty Information

OTIUM SOFTRACK 3-YEAR LIMITED WARANTY

The Otium SoftRack is warrantied against defects in material and workmanship for 3 years after the original purchase. This warranty applies only to the original owner.

Subject to the limitations and exclusions described in this warranty, Otium will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor.

 

READY TO GET YOUR SOFTRACK BACK ON THE ROAD?

  1. Submit a warranty claim by email support@otiumoutdoors.com with a description and picture of defective product.
  2. An Otium team member will gather more information, if needed, or provide you with an RMA (Return Materials Authorization) number.
  3. Send your Otium SoftRack (include RMA #) to:
Otium Outdoors
Attn: Returns Otium Outdoors
7600 69th Avenue
Greenfield, MN 55373 

WARRANTY DISCLAIMER

No warranty is given for defects caused by normal wear and tear, cosmetic rust, scratches, accidents, unlawful vehicle operation, or modification of, or any types of repair of, a load carrier system other than those authorized by Otium.

No warranty is given for defects resulting from conditions beyond Otium’s control including, but not limited to, misuse, overloading, or failure to assemble, mount or use the product in accordance with Otium’s written instructions or guidelines included with the product or made available to the purchaser.

No warranty is given for Otium’s products purchased outside of the United States.